Your Google Business Profile is usually the first thing a potential customer sees. A verified Google Business Profile is the entry ticket, because without verification your business simply won’t appear in the local map pack, no matter how good your website is.
From there the work is ongoing: accurate primary and secondary categories, complete business information, correct business hours through public holidays, a clearly defined service area, regular photos and posts, and prompt responses to questions and reviews. A neglected profile, missing hours, outdated photos, no responses to Google reviews, can quietly cost you local visibility even if the rest of your SEO is solid. It’s also a free listing, which makes it one of the highest-return assets a local business owner has.