Privacy Policy

Effective Date: January 15, 2026

Last Updated: January 15, 2026

Document Version: 1.2

Studio22 Privacy Policy

1. Introduction

Studio22 (“we,” “us,” “our,” or “Company”) is a digital marketing and creative agency based in Perth, Western Australia. This Privacy Policy explains how we collect, use, store, share, and protect personal information across our website, digital platforms, and services.

This policy applies to:

Visitors to studio22.com.au and our website
Prospective clients who contact us for information or consultations
Clients who engage our digital marketing, branding, web development, or content services
Anyone who provides information through contact forms, booking systems, or direct communication

By accessing our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Data Categories Collected

2.1 Information You Provide Directly

Contact Forms & Inquiries

First name and last name
Email address
Phone number
Company name and industry
Message content describing your inquiry
Any other information you voluntarily provide

Consultation & Appointment Booking

Full name and contact details
Business type and current marketing challenges
Preferred date and time for consultation
Budget and project scope information
Business context and background

Client Service Engagement Data

Website analytics and traffic data
Business goals and marketing objectives
Competitor information and market position
Financial information (for proposal development)
Performance metrics and historical data
Social media account access and credentials (where applicable)
Brand guidelines and marketing materials

Communication & Correspondence

Email messages and attachments
Phone call notes and call summaries
Project meeting notes and feedback
Support requests and technical inquiries
Feedback on our services

2.2 Information Automatically Collected

Website & Technical Data

IP address and approximate geolocation
Device type, operating system, and browser version
Pages visited and time spent on each page
Links clicked and navigation patterns
Referring source (how you found us) and exit pages
Session information and unique identifiers

Analytics & Behavioral Data

Interaction patterns with our website and content
Which services or case studies you view
Form submission patterns and completion rates
Download and resource access activity
Video engagement and content consumption

Communication Metadata

Email open rates and click-through rates on marketing emails
Message delivery status and read receipts
Frequency of communication and response patterns

3. How We Use Your Information

3.1 Service Delivery

Respond to inquiries and provide information about our services
Schedule and manage consultations and meetings
Deliver digital marketing, branding, and web development services
Generate proposals, reports, and strategy documents
Manage ongoing client relationships and account support
Provide technical support and troubleshooting

3.2 Business Operations

Maintain accurate client records and prospect databases
Process payments and manage billing
Execute contracts and manage service agreements
Track project progress and deliverables
Document communications and project decisions

3.3 Marketing & Business Development

Identify potential clients and develop marketing strategies
Create case studies and success stories (with client permission)
Understand market challenges and business opportunities
Refine our service offerings and market positioning
Develop targeted marketing campaigns
Build and maintain prospect pipelines

3.4 Analytics & Continuous Improvement

Analyze website usage and user behavior patterns
Track which content and services generate interest
Measure campaign and website effectiveness
Identify technical issues and usability problems
Improve website functionality and user experience
Generate aggregate insights about market trends

3.5 Communication

Send appointment reminders and confirmations
Provide service updates and project notifications
Share educational content, tips, and resources
Follow up on initial inquiries and proposals
Request feedback on our services
Send promotional materials and news (with consent)

3.6 Compliance & Legal Obligations

Meet legal requirements under the Australian Privacy Act
Enforce terms of service and contracts
Prevent fraud and unauthorized access
Respond to lawful requests from authorities
Maintain audit trails and compliance records

4. Data Recipients & Third-Party Sharing

4.1 Data Processors & Service Providers

We share your information with trusted partners who process data on our behalf:

Service Category	Providers Used	Purpose
Website Hosting & Infrastructure	WordPress VIP, Kinsta, or similar providers	Website hosting, security, backups
Analytics & Tracking	Google Analytics, Meta Pixel, Hotjar	Website performance, user behavior analysis
Email Marketing & Communications	Mailchimp, SendGrid, or similar platforms	Email campaigns and automated communications
Appointment & Calendar Management	Calendly, Google Calendar, or similar	Scheduling consultations and meetings
CRM & Client Management	HubSpot, Salesforce, or similar CRM systems	Client relationship management and tracking
Form Management & Lead Capture	Formspree, Gravity Forms, or native WordPress forms	Contact form submission handling
Payment Processing	Stripe, PayPal, or similar processors	Processing client payments and invoicing

4.2 Data Sharing Within Studio22

Sales and business development teams receive inquiry information
Service delivery teams (SEO, paid media, branding, web) receive client data
Project managers receive performance metrics and client feedback
Finance team receives billing and payment information
Management receives aggregated analytics and business insights

4.3 Data We Do NOT Share

We do not sell personal information to third parties
We do not rent or lease contact lists
We do not share data with unaffiliated marketing companies
We do not disclose data to data brokers
We do not share client data with competitors

4.4 Sharing with Legal Authority

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to comply with legal obligations, enforce our terms of service, or protect the rights and safety of Studio22, our users, or the public.

5. Data Retention

5.1 Retention Periods by Data Category

Data Type	Retention Period	Reason
Website Analytics Data	90 days (aggregated)	Performance tracking and optimization
IP Logs & Technical Data	30 days	Security and fraud prevention
Contact Form Submissions	12 months	Lead tracking and follow-up
Email Communications	24 months	Business continuity and reference
Appointment & Booking Records	24 months	Service continuity and history
Client Project Data & Engagement Records	Duration + 3 years post-engagement	Service delivery, dispute resolution
Marketing & Prospect Lists	Until opt-out or 2 years inactivity	Sales pipeline management
Financial Records & Invoices	7 years	Tax and legal compliance
Cookie Data	Until browser cleared	Session management

5.2 Data Deletion

Upon request, we will delete your personal information within 30 days, except where:

Data is required for legal compliance or tax obligations
Data is necessary to enforce contracts or complete services
Data has been anonymized or aggregated
Data has already been shared with third parties (deletion requires their action)

To request deletion, contact: privacy@studio22.com.au

6. User Rights & Controls

6.1 Your Privacy Rights

Right to Access

You may request a copy of your personal information. We will provide it within 30 days in a readable format.

Right to Correct

You may request correction of inaccurate or incomplete information. We will update records within 30 days.

Right to Delete

You may request deletion of your personal information. We will delete within 30 days unless legal obligations require retention.

Right to Data Portability

You may request your data in a portable, machine-readable format (CSV, JSON, etc.). We will provide within 30 days.

Right to Opt-Out

Opt out of marketing communications by clicking “unsubscribe” in emails
Opt out of analytics and tracking via browser settings (some functionality may be limited)
Manage cookie preferences through our cookie banner

Right to Restrict Processing

You may restrict how we use your data in certain circumstances. We will honor reasonable restrictions while maintaining core service functionality.

6.2 How to Exercise Your Rights

Email: privacy@studio22.com.au
Phone: 1800 312 643
Mailing Address: 2/31 Hood Street, Subiaco WA 6008, Australia
Website: studio22.com.au/contact

Please include your full name, email address, and a clear description of your request. We will respond within 30 days. Complex requests may take an additional 30 days.

7. Security & Data Protection

7.1 Security Measures

Studio22 implements industry-standard security practices to protect your information:

Technical Security

SSL/TLS encryption for data in transit
Encrypted storage for sensitive data at rest
Firewalls and intrusion detection systems
Regular security audits and vulnerability testing
Secure API endpoints and authentication protocols

Administrative Security

Access controls limiting data to authorized personnel only
Employee confidentiality agreements
Regular privacy and data handling training
Role-based access control systems
Audit logs and activity monitoring

Physical Security

Secure data center facilities with restricted access
Backup systems and disaster recovery protocols
Secure handling of physical documents

7.2 Limitations

While we take security seriously, no system is 100 percent secure. We cannot guarantee absolute protection against all threats. Use our services at your own risk.

7.3 Data Breach Notification

If we discover a breach affecting your personal information, we will:

Notify you without undue delay (within 30 days)
Provide details of the breach and affected data
Suggest steps you can take to protect yourself
Notify relevant authorities where required by law

8. Children’s Privacy

Our website and services are not intended for users under 18 years old. We do not knowingly collect information from minors. If we become aware that a minor has submitted information, we will delete it immediately and request age verification from the account holder.

9. Cookies & Tracking Technologies

9.1 Cookie Types

Essential Cookies (Required)

Session management and authentication
Security and fraud prevention
Basic website functionality

Performance & Analytics Cookies (Optional)

Website analytics and traffic tracking
Performance monitoring and optimization
User experience improvement

Marketing Cookies (Optional)

Personalized content and advertising
Retargeting and remarketing campaigns
Social media integration

9.2 Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling cookies may limit website functionality.

9.3 Third-Party Tracking

Third parties may set their own cookies and tracking pixels on our website. Review their privacy policies for details on how they handle your information.

10. Compliance with Privacy Laws

10.1 Australian Privacy Act Compliance

Studio22 complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including:

Lawful and fair collection of personal information
Limited use and disclosure of information
Data quality and security standards
User access and correction rights
Openness and transparency in practices
Individual privacy complaint handling

10.2 GDPR (EU/EEA Users)

For users in the European Union and European Economic Area, we comply with GDPR regulations including:

Lawful bases for data processing
Data subject rights (access, correction, deletion, portability)
Data protection by design
Data breach notification (72 hours)
Data Processing Agreements with all processors

10.3 CCPA (California Residents)

For California residents, we honor California Consumer Privacy Act (CCPA) rights including:

Right to know what data we collect
Right to delete personal information
Right to correct inaccurate data
Right to opt-out of data sales (we do not sell data)
Will provide updates with annual policy reviews

11. Third-Party Links & Services

Our website may contain links to third-party websites and services. Studio22 is not responsible for their privacy practices or content. Review their privacy policies independently before providing any information.

12. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in legal requirements, new features, or business practices. When we make material changes, we will:

Post updates here with a new “Last Updated” date
Notify users of material changes via email or prominent notice on our website
Request consent if required by law

Your continued use of our services constitutes acceptance of updated policies.

13. Complaints & Dispute Resolution

13.1 Contact Studio22 First

If you have privacy concerns or complaints:

Email: privacy@studio22.com.au
Phone: 1800 312 643
Mailing Address: 2/31 Hood Street, Subiaco WA 6008, Australia
Website: studio22.com.au/contact

We will investigate and respond within 30 days.

13.2 Regulatory Authorities

If dissatisfied with our response, you may contact the relevant regulatory authority:

Australia (OAIC)

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992

EU/EEA (Data Protection Authority)

Contact your local Data Protection Authority
European Data Protection Board: edpb.europa.eu

California (CPRA)

California Privacy Protection Agency or California Attorney General

14. Limitations & Disclaimers

This privacy policy is for informational purposes and is not a substitute for legal advice. Studio22 provides this policy “as-is” without warranties. We are not liable for unauthorized access, data loss, or breaches beyond our reasonable control.

For specific legal guidance regarding your privacy rights, consult a qualified privacy attorney.

15. Contact Information

Studio22 Privacy & Compliance Team

Email: privacy@studio22.com.au
Phone: 1800 312 643
Mailing Address: 2/31 Hood Street, Subiaco WA 6008, Australia
Website: studio22.com.au

16. Acknowledgment

By using Studio22’s website, services, or platforms, you acknowledge that you have read, understood, and agree to this Privacy Policy and our collection and use of your information as described.

Document Control

Version	Date	Changes
1.2	January 15, 2026	Initial publication

Next Scheduled Review: January 15, 2027

Studio22 Privacy Policy

A digital marketing agency based in Perth, Western Australia

1800 312 643